Returns & Refunds

We want you and your pet to be completely happy with your order. If something isn't right, we're here to help.

Return Eligibility

You may request a return within 14 days of receiving your order, provided that:

• The item is unused and in its original condition and packaging.
• The item is not a perishable product (e.g. food or treats).
• Proof of purchase is provided.

Please note: For hygiene and safety reasons, food and treat products cannot be returned unless they arrive damaged or defective.

How to Start a Return

To initiate a return, please contact us with the following information:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Photos of the item if it arrived damaged or incorrect

We will respond within 2–3 business days with instructions on how to proceed.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping service, as we cannot be held responsible for returns that are lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved, a refund will be issued to your original payment method within 5–8 business days. Please note that original shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no extra cost to you.

International Orders

Please be aware that return shipping from outside the United States may take longer and incur additional costs. Any customs duties or taxes on returned items are the customer's responsibility.

Questions?

If you have any questions about our returns process, don't hesitate to get in touch. We're always happy to help!